|Network Engineering||Help Desk/End User Support|
|Database Development||CMM Implementation|
Examples of Contract Experience
For the US Department of the Interior National Park Service (NPS), NWS personnel provide desk side and telephone support for hardware, software, network connectivity, and Internet use for NPS staff located in the Northeast Regional Office. NWS operates and maintains a web-based, central help desk supporting hardware (desktop, notebook systems, and peripheral devices) and software (Lotus Notes client software, MS applications, Windows OSs). NWS staff analyzes and resolves problems and escalates problems to other IT staff, vendors, and maintenance personnel as needed.
In support of the US Army Corps of Engineers, NWS provided a wide range of IT services supporting computer hardware: software; communications; e-mail accounts; desktop and laptop systems; Internet; local area network (LAN), metropolitan area network (MAN), wide area network (WAN) interoperability; and computer support to local and remote users. Services also included computer security, planning (including continuity of operations), programming to automate and/or enhance local processes, inventory control, and assisting with annual risk assessments.
For the Minority Business Development Agency (MBDA) of the US Department of Commerce NWS was tasked with developing a data cleansing and data verification methodology for more than 50,000 MBDA records to maintain the quality assurance and integrity of the on-line tools available through the Agency portal website. NWS methodology included the use of our Oracle database suite to manage the data cleansing process.
On a contract supporting the Intelligence Community (IC), NWS evaluated and made recommendations on the technical, economic, and operational feasibility of commercially-available systems and database management software products; provided 24-hour technical expertise for troubleshooting and problem resolution; installed upgrades, tested and planned migrations to new versions of all Government database software and COTS packages; and provided technical expertise to Database Administrators in the installation and configuration of databases.
For the IC, NWS played a leadership role in an Enterprise Help Desk Environment, supporting the Directorate LAN staff’s efforts to coordinate and consolidate service operations. NWS provided systems integration, network management, LAN support, and network/database conversion support. Our engineers supported a wide range of IT platforms and products, including MS Windows and UNIX environments.